fabgalclothing.com will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.
Return requests must be initiated within 7 days (return window based on the exact time of delivery) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.
If it is a split package order, it will start from the time of the final package delivery date and time.
All swimwear, bodysuits, intimates, jewelry, face masks, on sale items, gift cards and beauty products are final sale and non-refundable.
- Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Please allow fabgalclothing.com 5 - 7 business days from the day we receive the returned package to process.
- fabgalclothing.com will email you after return has been processed to confirm what has been done.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We have warehouses in different countries around the Globe! If you want to return the items, please do not hesitate to Contact Us Our customer service will provide you with the nearest return address base on your order details within 24 hours.
+ Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Damages and issues
Send an email to email@example.com with clear photos of the fault(s) and include your order number in the subject line. We will get back to you as soon as possible.
+ All color shades can slightly differ in each production run. We also shoot a lot of our photography on film, therefore lighting may have an effect on the color(s) in the photos and the fabric color may appear slightly different in real life.
An order cannot be canceled if it's already in processing status or shipped. An order can usually be canceled within 24 hours of purchase, but it is not guaranteed.
You can always contact us for any return question at firstname.lastname@example.org.